IT

Customer Support Associate FULLTIME

Job Description :

    Responsibilities
    • Handling customer inquiries and providing them with solutions each day
    • Sending follow-up emails on a regular basis
    • Trimester wise feedback call and reporting for all the existing tenants
    • Provide accurate answers and solutions to customer queries
    • Address customer complaints in a compassionate and patient manner
    • Develop professional relationships with ongoing customers
    • Follow-up with calls on the complaint and/or question resolution
    • Collaborate with immediate team and other departments to ensure overall customer and product satisfaction
    • Taking Demo and Setup sessions whenever needed

     


    General Requisitions
    • A bachelor degree in business, marketing or computing
    • Ability to explain complex issues verbally and in writing, in plain language
    • Strong customer focus and experience in providing excellent customer service
    • High level of attention to detail and accuracy
    • Demonstrated ability to work under pressure
    • Ability and willingness to work both in a team as well as autonomously to achieve targets
    • Ability to take a high volume of calls
    • Enthusiasm for learning and development

     

    IntroCept Benefits
    • Attractive Salary
    • Festival Allowance
    • Free Meal
    • Performance Bonus
    • Regular team building activities
    • Challenging and friendly working environment
    • Develop global reach and networks
    • Accredited online learning opportunities

Overview

  • Location: Dhobighat, Nayabato, Lalitpur
  • Level: Entry Level
  • Salary: Negotiable
  • No. of Vacancy: 2

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