Receptionist FULLTIME

Job Description :

    • welcome and greet guests
    • answer and direct incoming calls
    • inform guests of hotel rates and services
    • make and confirm reservations for guests
    • ensure proper room allocation
    • register and check guests in
    • confirm relevant guest information
    • verify guest's payment method
    • verify and imprint credit cards for authorization
    • issue room keys and direct guests to their rooms
    • maintain clear and accurate records of guest room bookings
    • compute all guest billings, accurately post charges to guest rooms and house accounts
    • retrieve mail, packages and documents such as faxes for guests
    • listen and respond to guest queries and requests both in-person and by phone
    • provide accurate information about local attractions and services
    • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    • complete and maintain any incident reports, daily activity reports or other reports requested by management
    • manage conference room bookings and scheduling
    • close guest accounts and check guests out
    • review accounts and charges with guests during the check-out process
    • process accurate payment of guest accounts
    • inform housekeeping when rooms have been vacated and are ready for cleaning
    • monitor visitors to the hotel
    • enforce rules and policies of the hotel
    • maintain a neat and orderly front desk and reception area
    • bhm preferred 

Overview

  • Location: Thamel, Kathmandu
  • Level: Mid Level
  • Salary: Negotiable
  • No. of Vacancy: 1

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