Guest Relation Executive FULLTIME

Job Description :

     

    • Review arrival lists to welcome guests
    • Attend to special guests (e.g. VIPs) and answer their inquiries
    • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
    • Provide information about amenities, area and venues and promote services
    • Anticipate guest needs and build rapport with customers
    • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
    • Address customer complaints and escalate to guest relations manager when needed
    • Record information in the logbook daily
    • Ensure compliance with health and quality standards
    • Bhm preferred

     

Overview

  • Location: Thamel, Kathmandu
  • Level: Mid Level
  • Salary: Negotiable
  • No. of Vacancy: 1

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